Iovate Health Sciences (herinafter “Iovate”) respects and understands consumers’ concerns about the privacy of their personal information. Iovate is a leading company that understands the need to treat consumers’ information in a responsible manner. This Privacy Statement explains Iovate’s commitment not only to your privacy, but to you as a valued customer. To that end, we have created this Privacy Statement to explain the types of personal and non-personal information we collect through the website We will discuss how we use this information and to whom and under what circumstances we disclose such information.

By using this Site, you agree, without limitation, to the practices described in this Privacy Statement and the Site’s Terms of Use. If you do not agree to the terms of this Privacy Statement or our Site’s Terms of Use, please do not visit our Site.

Information Collected

Personal Information

In general, we may collect personal information from visitors to the Site if they (1) sign up to receive newsletters; (2) contact us (including our Webmaster, customer service representatives, or other employees); (3) complete a registration form, survey, or poll; (4) participate in a sweepstakes or contest; (5) make product or service inquiries; (6) purchase products, or (7) participate in the interactive diet and training portion of our Site. In connection with these activities, we may collect personal information, including, but not limited to, name, mailing address, e-mail address, telephone number, age range, birth date, gender, username, password, credit card number, credit card expiration date, photographs, occupation, social security number, other unique identifiers, income range, religion, ethnicity, height, weight, bodyfat percentage and measurements, areas of interest, fitness goals and exercise patterns, weight-training regimen, eating patterns and food preferences, blood pressure, glucose level, cholesterol and triglyceride levels, medical conditions, medication and product use, smoking habits, food allergies or intolerances, level of water intake, experience with other diet programs, and other demographic information. We may combine visitors’ personal information with information that we collect from other online and offline sources. This information may include, for example: (1) information we receive from visitors when they call us, redeem coupons or complete our surveys or other forms; (2) information visitors submit to us at our retail locations or special events; and (3) updated contact and other information about our visitors that we may receive from third parties.

Technical Information

As part of the standard operation of our Site, we may collect other information from visitors to our Site, including, but not limited to, their browser type (e.g., Netscape or Internet Explorer), operating system (e.g., Windows or Macintosh), IP address, and the domain name from which they accessed the site (e.g., In addition, we may collect information about visitors’ browsing behavior, such as the dates and times they visit our Site, the areas or pages of our Site that they visit, the amount of time spent viewing our Site, the number of times the visitor returns to our Site, and other click-stream data. We may use cookies (small text files that are stored on the hard drives of visitors’ computers when they access our Site) to collect this information as well as for other purposes, including, but not limited to, recognizing prior users, retrieving information previously provided by visitors to the Site, remembering passwords of individuals, and for direction to certain areas of our Site.

Visitors to our Site are always free to decline cookies, but in doing so, they may not be able to use certain features on our Site. The “Help” segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform users when they receive a new cookie, and how to erase cookies from their hard drives.

We may also use Web beacons to track information about visitors after they leave the Site, to access cookies, to count page visits, as part of our e-mail campaigns, and to otherwise facilitate visitors’ online experience. In addition, we may contract with third parties that place cookies, Web beacons or other tools on our site to assist us in collecting information about our visitors.

We may combine the technical information that we collect with the personal information that we collect about our visitors.

Use of Information

Iovate may use this personal information for the following purposes:

To confirm your identity
To understand your needs
To fulfill product order requests
To respond to requests for product information
To meet any legal and regulatory requirements
To administer online contests
To fulfill other purposes consistent with these purposes
Iovate may keep and use information about you in our records for as long as it is needed for the purposes described in this agreement, even if you cease to be a customer.

Disclosure of Information

We may transfer or otherwise disclose information collected from visitors to our Site for the following purposes: (1) to Iovate’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for Iovate; (2) as necessary if Iovate has reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our Site, or anyone else who could be harmed by such activities; (3) to announce winners of sweepstakes and contests; (4) to announce the results of surveys and polls; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) as provided for under the “Unforeseen Circumstances” section below.

Do I Have a Say?

· Of course you do! You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of great features that are available on our
· If you do not want to receive e-mail or other mail from us, we do ask that you amend your preferences to indicate that you do not want to receive any offers or information from us in the future. Please keep in mind that even if you have chosen not to receive e-mail messages from any up-date that we do send out concerning amendments to our Terms of Use, Privacy Policy, and other legal notices sent out by us will still govern your use of our website. It will remain your sole responsibility to review the site for any important changes to our Terms of Use.
· What about cookies? You will find that the “Help” feature for most Internet browsers will guide you on how to manage how cookies interact with you. Did you know that you can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer? To help you in deciding on how you would like to use cookies, keep in mind that cookies allow you to take advantage of some of the features available on website. For this reason, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use products or services that will require you to Login.


Our Site is not directed toward, nor do we knowingly collect any personal information from, children under 13.


Unless permitted by law, we do not collect personal information without first obtaining your consent to the collection, use and dissemination of that information. However, we may seek consent to use and disclose your information after it has been collected in those cases where we wish to use the information for a new or different purpose where you have not already consented to such a use of your information.

By providing personal information to us, we consider that you agree and consent that we may collect, use and disclose such personal information in accordance with this Statement.

Subject to legal, regulatory and contractual requirements, you can refuse to consent to the collection, use or disclosure of information about you, or you may withdraw your consent to Iovate’s further collection, use or disclosure of information at any time in the future by giving reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact on the ability to provide you or continue to provide you with some service or information that may be of value to you. Iovate will act on your instructions as quickly as possible; however, there may be certain uses of your information that we may not be able to stop immediately.

Third-Party Websites

Our Site may contain links to other third-party websites, which may have Privacy Policies/Statements that differ from our own. We are not responsible for the activities and practices that take place on these websites.

Accordingly, we recommend that you review the Privacy Policy/Statement posted on any website that you may access through our Site.

Unforeseen Circumstances

In the event that Iovate or any of its assets are acquired by a third party, personal information acquired by us may be one of the assets transferred.

Changes to This Privacy Statement

There may be times when we need to amend, modify, remove, or change various aspects of this Privacy Statement, and we reserve the right to do so at our discretion.

We recommend that you revisit this Privacy Statement periodically to ensure that you are aware of our current privacy practices. Your continued use of our service following any changes signifies your acceptance of these changes.


We maintain physical, electronic, and procedural safeguards to protect the personal information you provide to us.

Access to Your Information

Iovate permits the reasonable right of access and review of your personal information held by us and will endeavour to provide the information in question within a reasonable time, generally no later than 30 days following the request.

Iovate reserves the right to decline to provide access to your personal information where the information requested (1) would disclose personal information, including opinions, about another individual or about a deceased individual or business confidential information of Iovate or a third party; (2) would interfere with contractual or other negotiations of Iovate or a third party; (3) is subject to solicitor-client, litigation or other legal privilege; (4) is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information; (5) does not exist, is not held, or cannot be found by Iovate; (6) may harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by law to perform such functions; or (7) may be withheld or is requested to be withheld under applicable legislation.

Where information will not or cannot be disclosed, you will be provided with the reasons for non-disclosure. Iovate will not charge you for verifying or correcting your information, however, to the extent permitted by applicable law, there may be a minimal charge imposed if you request a copy of records.

Contact Us

If you have any questions about this Privacy Statement or the practices or activities associated with our Site, or if you’d like to have access to or correct your personal information in our database(s) or remove yourself from our database(s), please contact us at 381 North Service Road West, Oakville, ON L6M 0H4, Canada.

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